Have a question? Find an issue?
Please read our Frequently Asked Questions below before proceeding to the Contact Form.
Toggle ItemWhat do I do if the stream won't load, pauses frequently, or is low quality?
If the stream stops or won’t load, refresh the page and click the play button to reload. Please ensure that you have a stable Internet connection that is fast enough for video and audio streaming. We apologize for any possible interruptions or technical difficulties that may arise during performances.
Toggle ItemCan I watch recordings of previous livestreamed performances?
Due to the limits of our live performance licensing, concerts can only be broadcast live and are not available after the performance in any form.
Toggle ItemThe concert I want to watch isn't on the schedule. Will it be livestreamed?
Not all School of Music performances will be livestreamed. Only the concerts that are listed on the livestreaming schedule will be streamed. Typically, the larger performing groups and all required student recitals are livestreamed.
Toggle ItemCan I watch these concerts on Facebook Live or Youtube?
No. Due to our licensing contracts, live streamed concerts may only be viewed via School of Music concert streaming.
Toggle ItemCan I record the livestream?
Due to copyright law and licensing, copying, capturing, recording audio and/or video of a digital livestream performance is a breech of copyright law. We provide this service to the public and maintain the right to block, revoke, or disable this service at any time. See our privacy notice on the information we collect.
Toggle ItemDo you livestream all content in a concert?
No. Occasionally, we may not show images and/or video and/or audio clips on the livestream. This is because we strictly follow all livestream guideline policies set forth by the University and the Copyright Office (information found here).
Toggle ItemCan I obtain recordings of songs or pieces of a performance?
Yes, we have some arrangements and recording available for sale. Information can be found through BYU's record label on their store. Many of our touring groups have albums for sale.
Toggle ItemI have a question that isn't listed.